We carried out a review of the data available to us about Holmwood House Care Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Holmwood House Care Centre, you can give feedback on this service.
Holmwood House Care Centre accommodates people in a large listed building and has an additional newer wing which provides care and support to people living with dementia. There are spacious grounds, including secure garden areas, which people can access and enjoy.
We found the following examples of good practice;
The service completed regular COVID-19 testing for the people who use the service and staff in line with current government guidance. This ensured the service was able to identify those who were positive in a timely manner.
All staff within the service were wearing Personal Protective Equipment (PPE) at all times, this included disposable gloves, face mask, eye protection and a full length disposable gown. This minimised the risk of cross contamination within the service.
Policies and procedures appeared robust and in line with current government guidance. This ensured the staff team were able to support the individuals appropriately at all times.
Risk assessments and care plans had been completed for the people being supported in relation to COVID-19. This ensured all individuals risk was minimised as much as possible and individuals were supported in a personalised manner.
Clear signage was on display throughout the service in relation to the signs and symptoms of COVID-19 and how to keep yourself and others safe. This ensured all staff and visitors were able to keep themselves and others safe within the setting.
Holmwood House Care Centre is a residential care home and was providing personal and nursing care to 56 people at the time of the inspection. The service can support up to 62 adults.
Holmwood House Care Centre accommodates people in a large listed building and has an additional newer wing which provides care and support to people living with dementia. There are spacious grounds, including secure garden areas, which people can access and enjoy.
People’s experience of using this service and what we found
People who used the service were very happy with the care and support provided. One relative summed this up saying, “When [my relative] was in hospital [they] kept asking to come home – home to here, back to [their] room. I think that proves how well they care for [them].”
Risks were well managed, and people received their medicines as prescribed, although new stocktaking procedures meant we could not check all medicines. There were good systems in place to monitor health and safety. Staff were recruited safely, clear about their safeguarding responsibilities and there were enough staff to meet people’s needs. The provider was going to review staffing at night in response to comments made.
Staff were skilled and well trained. Health and nursing care were good and feedback from healthcare professionals was excellent. The environment was suitable for people. Staff showed a good understanding of consent issues and paperwork relating to consent was due to be reviewed to ensure it always reflected best practice.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were kind and caring towards the people who used the service and their relatives. Staff promoted people’s independence and upheld their dignity. The environment was warm, caring and welcoming.
The service provided people with meaningful occupation and enabled them to follow their own hobbies and interests. Activities were varied, appropriate and inclusive. End of life care was very good and we observed prompt responses to people's changing needs. Complaints were well managed and action taken promptly.
There was strong leadership and the new manager had already made a profound impact. Support from the provider was good and systems and procedures supported the smooth and safe running of the service. Audits were in place and actions were taken in response to them. Stakeholder views were regularly sought and acted upon.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13/062018 and this is the first inspection.
The last rating for this service was requires improvement (published 31 May 2018). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.