1 May 2013
During a routine inspection
We were told by people that used the service the staff were respectful to them and would listen to what they said. They also told us that they would contact the manager if they ever had any concerns.
People were cared for, or supported by, suitably qualified, skilled and experienced staff.
People also told us they received a good service from the provider. They told us they were happy with the quality of care provided and the consistency of the service. One person said staff 'are very friendly and helpful and I always know who is coming to see me'. Another person said 'I have had other agencies but VIP come out on top in every way'.