Updated 10 January 2020
Lordshill Health Centre is one of eight registered locations of the provider Southampton Primary Care Limited (SPCL). SPCL is a GP federation delivering primary healthcare services to approximately 283,000 patients across the city of Southampton. Of the 26 GP practices in Southampton, 24 are member practices and are shareholders in the federation. The member practices are:
- Aldermoor Surgery
- Alma Medical Centre
- Atherley House Surgery
- Bath Lodge Surgery
- Brook House Surgery
- Cheviot Road Surgery
- Highfield Health
- Hill Lane Surgery
- Living Well Partnership
- Lordshill Health Centre
- Mulberry Surgery
- Old Fire Station Surgery
- Raymond Road Surgery
- Shirley Health Partnership
- St Mary’s Surgery
- St Peters Surgery
- Stoneham Lane Surgery
- Townhill Surgery
- University Health Service
- Victor Street Surgery
- Walnut Tree Surgery
- West End Road Surgery
- Woolston Lodge Surgery
Patients from any of these member practices can have access to any of the services provided by SPCL.
SPCL has eight registered locations which act as hub sites for patients to access the services it delivers.
The registered hub sites are:
- Aldermoor Surgery
- Chessel Branch Surgery
- Lordshill Health Centre
- Nicholstown Surgery
- Shirley Health Partnership
- Southampton Primary Care Ltd
- St Mary’s Surgery
- Woolston Lodge.
Locations have been chosen to provide the best spread of access for patients across the city. There are three hub sites open across the city at any one time.
Southampton Primary Care Limited as a provider provides the following services to the public:
Enhanced access, physiotherapy, long acting reversable contraception, acute visiting service and enhanced healthcare in homes.
The following services operate from the hub location Lordshill Health Centre: Extended access service.
If a patient cannot get an appointment with their own GP patients can have access to the enhanced access service offered by SPCL. There are a range of clinicians available including HCAs, nurse practitioners and GPs. Patients can access this service by contacting their main GP practice and requesting a hub appointment.
The registered location Lordshill Health Centre operates from the following address:
Lordshill Health Centre
Lordshill District Centre
Southampton
SO16 8HU
The service is registered to provide the following regulated activities:
Diagnostic and screening services
Family Planning
Surgical Procedures
Treatment of disease disorder and injury
This inspection focused on the registered location Lordshill Health Centre. This location acted as one of the hub sites which delivered extended and enhanced services to the registered population of Southampton. At the time of our inspection, Lordshill Health Centre was only used by SPCL as an ad hoc hub site, only operational during winter season pressures. On the day of our inspection Lordshill Health Centre was not open as a hub site and had not been open throughout November. We were informed that there would be a nurse practitioner working at his hub site in the future. This hub site, when in use, is only open during daytime core GP hours and does not operate in the evening as a hub site location.
Lordshill Health Centre as a hub site for SPCL is located in the GP practice Lordshill Health Centre. This GP practice holds its own registration with CQC for providing core GP services and has been rated separately by CQC.
On the day of our inspection the location as a hub site was not operational. There were no patients using this service.
How we inspected this service
During our visit we:
- Reviewed information held about this service.
- Spoke with the registered manager, board level directors, service level managers and a range of employees of the provider.
- Reviewed provider documents and policies
- Reviewed feedback from staff and patients as obtained from survey results and public data.
To get to the heart of patients’ experiences of care and treatment, we ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection. However, we could not rate the service for the key questions of caring and responsive, due to the nature of service operation.