We carried out a review of the data available to us about FOREST HOMECARE MID & WEST ESSEX on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about FOREST HOMECARE MID & WEST ESSEX, you can give feedback on this service.
Forest Homecare Mid & West Essex is a domiciliary care agency registered to provide personal care to people living in their own homes. At the time of our inspection the service was providing support to 126 people. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. All the people using the service received personal care.
People’s experience of using this service and what we found
People received care and support from a consistent team of care staff. Although people felt safe when staff visited them, they and their relatives, raised concerns about the timings of care call visits and of feeling rushed.
Recruitment procedures were safe. Staff had been recruited following relevant checks being completed.
Risk assessments were in place to manage the potential risks within people’s lives. We have made a recommendation about strengthening information within the care plans in relation to potential risks to people. People received their prescribed medicine by trained staff. Staff had access to appropriate personal protective equipment (PPE) to help prevent the spread of infection.
Staff received an induction when they first started work at the service. They were trained and competent to fulfil their role and responsibilities. Staff received supervision and observational checks to monitor their performance.
People were supported to maintain good health and access health care professionals. Where required, people were supported with their nutritional needs.
People and their relatives spoke positively about the kind, caring attitude of staff. People were treated with dignity and respect and their independence promoted.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were systems in place to monitor the safety and quality of the service provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 30 January 2018 and this is the first inspection.
Why we inspected
This inspection was carried out due to the length of time the provider had been registered with CQC without receiving a formal rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.