We carried out a further inspection of the service on 16 September 2013. The manager told us that the care plans for every person who used the service had been reviewed and reflected their current care requirements. We looked at the care plans of three people who used the service and saw that these had been reviewed within the three months prior to our inspection. We saw that they were accurate and fit for purpose.
We saw that care plans were detailed and person centred. However a revised care package was put in place for a person returning to the service but there had been no assessment meeting held to determine the person's needs at that time. In another care plan the detailed assessment of need had not been completed and there was no evidence that the care plan had been reviewed or updated for over 12 months.
All the people we spoke with told us that they felt safe with the care workers who provided their care and that they trusted the care workers with their money and possessions.
New staff members had started work only after a full and satisfactory criminal records check had been received.
People told us that they were very satisfied with the quality of the care provided by the service. One person told us they had "...absolutely no complaints whatsoever..." The manager told us that unannounced spot checks were undertaken for all care workers.