We carried out a review of the data available to us about Helping Hands Homecare Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Homecare Services, you can give feedback on this service.
Helping Hands Homecare Services is a domiciliary care agency. It provides personal care to people living in their own homes. At the time of the inspection eight people were using the service. Everyone using Helping Hands Homecare Services received personal care.
People’s experience of using this service:
People using this service were well supported by caring staff.
One person told us, “I feel very safe with my staff, they are always pleasant, respectful and kind.”
People and staff felt respected and listened to.
People were consulted about their care and support.
People received personalised care and support related to their needs and preferences. All people were matched with staff specific to their needs.
People we spoke with gave us positive feedback about staff. Comments included, "My carers are really lovely. They're very polite and kind," and "They know what they need to do to help me.”
People were supported by staff who had been recruited by a robust process to ensure they had the right skills and attributes.
Staff were aware of how to recognise signs of abuse and were knowledgeable about what to do in the event of any concern being raised.
People could be confident that staff were trained to support them, the provider ensured staff had access to training and systems were in place to monitor staff performance.
Where required, people were supported with their nutritional needs. Staff worked with external health care professionals to keep people healthy and well.
Staff were aware of people's likes and dislikes, information was gathered about people's interests.
People were supported to access appropriate healthcare when required.
Quality audits were completed to ensure consistent good quality care.
This service met the characteristics of Good in all areas.
More information is available in the 'Detailed Findings' below.
Rating at last inspection:
This was the first inspection of the service since their registration on 9 January 2018 with the Care Quality Commission.
Why we inspected:
This was a planned inspection. Our announced inspection started on 29th January 2019 and ended on 30th January 2019. This included telephone calls to people and their relatives using the service.
Follow up:
Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for services rated Good.