Angelina Care

Updated 4 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 16 February 2021 and was announced.

Updated 4 March 2021

Angelina Care is a ‘care home’. People in care homes receive accommodation and nursing, or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Angelina Care provides residential support for up to 12 people living with mental health conditions. There were 10 people living at the service at the time of our inspection.

At our last inspection on 8 April 2016 the service was rated Good. At this inspection we found the service remained Good. The service demonstrated they continued to meet the regulations and fundamental standards.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had safeguarding and whistle-blowing procedures in place and staff had a clear understanding of these procedures. Appropriate recruitment checks took place before staff started work. There was enough staff available to meet people’s care and support needs. Risks to people had been assessed and reviewed regularly to ensure their needs were safely met. Medicines were managed appropriately and people were receiving their medicines as prescribed by health care professionals. The home had procedures in place to reduce the risk of the spread of infections.

Staff completed an induction when they started work and they received training relevant to people’s needs. Assessments of people’s care and support needs were carried out before they started using the service. People’s care files included assessments relating to their dietary support needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

Staff treated people in a caring and respectful manner. People had been consulted about their care and support needs and they were supported to maintain relationships with people that were important to them. They could communicate their needs effectively and could understand information in the current written format provided. People were confident their complaints would be listened to and acted on. Staff said they would support people according to their diverse needs. None of the people living at the home required support with end of life care. However, the registered manager knew who to contact to access this type of care and support if it was required.

The provider recognised the importance of monitoring the quality of the service provided to people. They took people’s views into account through satisfaction surveys and residents meetings. The registered manager worked with other health care providers and professional bodies to make sure people received good care. Staff said they enjoyed working at the service and they received good support from the registered manager. There was an out of hours on call system in operation that ensured management support and advice was always available for staff when they needed it. The registered manager and staff were committed to supporting people to become independent and work towards moving into their own homes.