Seasons Rehabilitation Centre

We rated Seasons Rehabilitation Centre Good overall because: 

• The service provided safe care. The environment was safe and clean. There were enough support staff, nursing staff and medical staff to provide safe care and treatment. Staff assessed and managed risk well. They minimised the use of restrictive practices, managed medicines safely and followed good practice with respect to safeguarding.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of therapy and therapeutic activity suitable to the needs of the clients in line with national best practice guidance. Staff engaged in clinical audit to evaluate the quality of care they provided.
• Staff had access to range of services and specialists required to meet the needs of the client group. Managers ensured that these staff received training, supervision and appraisal.
• Staff worked well together as team and with external services who would have a role in supporting or providing aftercare. Staff treated clients with compassion and kindness, respected their privacy and dignity and understood the individual needs of patients. They actively involved patients in care decisions and involved family members where appropriate.
• Staff planned and managed discharge well, offered aftercare through their own service and liaised well with other services that would provide aftercare. The service had clear procedures in place for people who requested to leave the service unexpectedly.
• The service worked to a recognised model of rehabilitation. It was well led and the governance processes ensured that the service ran smoothly.