We carried out a review of the data available to us about Hadleigh Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Hadleigh Nursing Home, you can give feedback on this service.
We found the following examples of good practice.
The provider held a virtual ‘Hero’s Day’, companywide in recognition of the dedication of staff during the pandemic. This included a specific thankyou to the staff at Hadleigh Nursing Home for pulling together during the recent COVID-19 outbreak.
Staff were asked for their ideas on how to mark the loss of people during the outbreak. Staff came up with the idea of a memorial garden and water feature to create a place for people, relatives and staff to go to remember those that have sadly passed away due to COVID-19. This is to be built in the spring.
Communication with relatives of people using the service was good. The provider and manager had kept people's relatives informed about the changes around visiting throughout COVID-19 due to changes in government guidance. The provider had recently sent letters to people’s relatives to ask if they were prepared to complete lateral testing, to enable them to visit when the current tier 2 restrictions were lifted.
People living in the service were supported to have COVID 19 testing and seasonal preventative injections. Those who lacked capacity had been assessed in accordance with mental capacity legislation with the relevant people, and decisions made to have the tests had been made in their best interests.
We were assured this service met good infection prevention and control guidelines. Staff told us they felt safe coming to work, because they had good access to PPE, and were tested weekly for COVID-19, which helped to protect them and people using the service.
The service did not have a registered manager. Since the last registered manager left the service it has been managed by an operational manager for the company. A new manager has been appointed and is seeking registration with the Care Quality Commission. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
This was the first inspection of the service. There were systems in place designed to keep people safe from avoidable harm and abuse. Staffing levels in the service were organised to provide people with the care and support they required. There was a robust recruitment process in operation to check staff were fit to care for the people using the service.
People were provided with their medicines as prescribed. The environment was appropriate for people using the service. Staff were provided with training and support. All of the qualified nursing staff had maintained their status to practice as qualified nurses. People were supported as needed to see health and social care professionals. People’s nutritional needs were assessed and met.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People were treated with dignity and respect by the staff. People had positive relationships with the staff who supported them. There was a system in place to manage complaints.
People were provided with the opportunity to participate in activities that interested them. People’s views were valued and used to plan and deliver their care. People’s views were listened to and acted upon relating to their end of life care.
The service had a clear vision to deliver care and support to people with regard to their assessed needs. There was a governance framework in place to check upon the quality and safety and service and systems in place to address improvements in the service once identified.