Auden House Residential Home

Updated 27 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 10 February 2021 and was announced.

Updated 27 February 2021

About the service

Auden House Residential Home is a residential care home providing accommodation and personal care to 24 people aged 65 and over at the time of the inspection. The service can support up to 24 people.

People’s experience of using this service and what we found

The registered manager and providers shared a clear vision and very strong values. They led by example and were passionately committed to providing exceptionally good quality individualised care and support.

They demonstrated a strong commitment to continuous improvement and took great pride from the home’s achievements. Their values and vision were at the centre of all developments. This ensured people were treated as individuals, were respected and were at the heart of the service provided.

Everyone was very positive about the registered manager and their exemplary approach to providing holistic support to people who used the service and staff who worked at the home.

Quality checks and audits enabled the registered manager to ensure improvements were embedded and excellent quality standards were maintained.

Activities were tailored to meet people’s individual needs, preferences and interests. They were designed to promote people’s well-being, prevent people becoming socially isolated and to keep people active.

Staff had a clear understanding of the importance of providing people with the opportunity to develop and maintain friendships and relationships. They had an exemplary approach to finding activities that were not just fun, but also helped people to develop confidence and friendships. Managers, the provider and all staff shared a passionate commitment to developing a sense of belonging and community

Care records identified what people wanted to achieve with the support and how staff could help this happen.

Staff were committed to ensuring people’s wishes at the end of their lives were respected and that people were able to die with dignity and amongst people who they knew and who knew them well.

People felt safe living at the home. Risks were well managed. Medicines were managed safely. Staff helped people to stay healthy and people had access to a range of health care professionals.

People were supported to have maximum choice and control of their lives. People were involved in decisions about their care. Policies and systems in the service supported this practice.

Staff received the training and support they needed to carry out their roles effectively. Staff had been safely recruited and there were enough staff to provide people with the person-centred support they needed.

The home was very clean, well decorated and furnished. People enjoyed the home cooked food.

The registered manager, provider and staff all knew people really well. Interactions were warm and friendly. Staff spoke with people in a respectful, kind and gentle way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection -The last rating for this service was Good (published 20 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Auden House Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.