Background to this inspection
Updated
14 January 2016
We carried out an announced, comprehensive inspection over the 24 and 25 November 2015. The inspection took place over two days and was carried out by a lead inspector and a dental specialist adviser.
During our inspection visit, we reviewed policy documents and staff records. We spoke with all members of staff both clinical and non-clinical., We conducted a tour of the practice and looked at the storage arrangements for emergency medicines and equipment. We were shown the decontamination procedures for dental instruments and computer system that supported the patient treatment records and patient dental health education programme. We reviewed the feedback we received both before and during our inspection and spoke with four patients.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
14 January 2016
We carried out an announced comprehensive inspection over the 24 and 25 November 2015 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations
Background
Westleigh Dental Practice is a converted detached house which is situated in the centre of Fareham, Hampshire.
The practice offers private dental care services for adults and children between 8am and 5pm Monday to Friday with extended hours on Wednesdays and Thursdays until 6.00pm and Saturday. Services provided include preventative advice and treatment together with routine, restorative and cosmetic dental care which included implants.
The provider, Dr Gillian Francis shares the practice facilities with two other dentists who are each separately registered with CQC. Facilities are shared and patients can register with either of the dentists.
Dr Francis is registered as an individual and is legally responsible for making sure that the practice met the requirements relating to safety and quality of care, as specified in the regulations associated with the Health and Social Care Act 2008.
We reviewed 43 completed Care Quality Commission comment cards, gathered views of seven patients on the day of our inspection. We also reviewed patient feedback gathered by the practice over the last 12 months. All of the 50 patients who provided feedback for our inspection were positive about the care they received from the practice. They commented that staff were very courteous and efficient and that dentist was respectful, caring and gentle.
We found that this practice was providing safe, effective, caring, responsive and well-led care in accordance with the relevant regulations.
Our key findings were:
- The practice assessed and managed risks to patients. These included infection prevention and control, health and safety and the management of medical emergencies.
- Staff ensured patients gave their consent before treatment began. Dental care records we looked at were detailed and showed on-going monitoring of patients’ oral health.
- Staff had received training appropriate to their roles.
- Patients we asked said their experience of using Westleigh dental Practice was very good and would definitely recommend the practice to someone new to the area.
- Staff were knowledgeable about patient confidentiality and we observed good interaction between staff and patients during the inspection.
- Patients were able to make routine and emergency appointments when needed. There were clear instructions for patients regarding out of hours care.
- There were clearly defined leadership roles in place and staff told us they felt well supported and comfortable to raise concerns or make suggestions.