19 December 2013
During a routine inspection
People using the service and their next of kin were involved in making decisions about what support they received, and how they wished to receive it.
People had individually tailored care plans which gave clear instruction to care staff about how the person wished to be supported. It also identified people's dependency levels so staff were aware of what tasks people were able to undertake for themselves.
There were enough staff to meet people's needs. We saw and heard that the same staff supported people using the service so there was continuity of care. People using the service told us they felt it was important to have the same person so they could get to know each other.
There were appropriate recruitment and selection processes in place. Care staff had the required skills, experience and knowledge required to support people with their personal care.
There were processes in place to monitor and assess the quality of service provision. The manager undertook unannounced spot checks and obtained regular feedback from people using the service.