Archived: Charnwood Park Residential Home

Updated 26 January 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection was carried out by an inspector and an inspection manager.

Service and service type: Charnwood Park is a ‘care home’. People in care homes receive accommodation and nursing or personal care for up to 11 people. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Notice of inspection: The inspection was unannounced.

What we did: Before the inspection we reviewed information we held about the service such as notifications. These are events which happened in the service that the provider is required to tell us about. We viewed information the provider is required to send us at least annually that provides some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the local authority who monitor the care and support people receive. We used all this information to plan our inspection.

During the inspection we spoke with five people using the service and one relative. We also spoke with the manager, care staff and a visiting healthcare professional. The manager of the service is the registered individual (the provider); there is no legal requirement for them to have a registered manager. For the purposes of this report we refer to the registered individual as the manager throughout the report.

We observed support being provided in the communal areas of the service. We reviewed a range of records about people’s care and how the service was managed. This included three people’s care records. We also looked at associated documents including risk assessments and a sample of medicine records. We looked at records of meetings, staff training records and the recruitment checks carried out for three support workers. A sample of the providers policies and procedures and the quality assurance audits the management team had completed were also checked.

Updated 26 January 2019

What life is like for people using this service:

People felt safe living at Charnwood Park. People were supported by a staff team who were kind and caring and treated them in a considerate and respectful manner.

People’s risks had been assessed and people had been involved in creating their care plans. Staff knew the needs of the people they were supporting well. People accessed healthcare services when they needed them and they were supported to eat and drink well. People were involved in making decisions about their care and support and their consent was always obtained.

Appropriate recruitment checks had been carried out to ensure staff were suitable to work at the service and relevant training and support had been provided. The staff team felt supported by the manager and involved in how the service was run.

There were systems in place to monitor the quality and safety of the service being provided. People’s views of the service were sought through regular meetings, surveys and informal chats. A complaints procedure was in place and people knew what to do if they had a concern of any kind.

The manager understood their roles and responsibilities as a registered person. They worked in partnership with other agencies to ensure people received care and support that was consistent with their assessed needs.

More information can be found in the detailed findings below.

Rating at last inspection: This was the first rated inspection since the provider changed registration in December 2017.

About the service: Charnwood Park Residential Home is a residential care home that provides personal care and support to up to 11 older people. At the time of the inspection 11 people were using the service.

Why we inspected: This was a planned inspection following the new registration.