Archived: 1st Homecare Solutions Limited

When we inspected 1st Homecare Solutions Limited they had approximately 50 clients. We spoke with five people who used the service and six relatives of other people who use the service. We also spoke to eight staff members, the manager and the proprietor. We found that people were satisfied with the care and support they received. One person who used the service said, 'I have consistent carers, it's a two way thing, it's a partnership.' A relative of a person who used the service said, 'It's a good quality service, continuity has been good.'

We reviewed a sample of seven people's care plans and associated documents. Each file provided a clear account of the person's needs. Information had been regularly reviewed and updated where changes were needed. We found that there were appropriate safeguarding procedures in place and that staff knew how to apply them. One person told us, 'I feel very safe with my carers.'

We found that there was a robust recruitment process in place and the provider had an effective system to regularly assess and monitor the quality of service that people received. One relative said, 'They do listen.' Another person said, 'It's an excellent service.'