We carried out a review of the data available to us about The Wesley Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about The Wesley Centre, you can give feedback on this service.
The Wesley Centre provides personal care and support to people who require assistance in their own home. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were two people receiving personal care at the time of our inspection.
People's experience of using this service and what we found
People said they were happy receiving the service from The Wesley Centre. They told us they enjoyed being with the staff and the independence the service promoted.
Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for and supported by staff who had received the appropriate training including, safeguarding and whistleblowing. Staff were employed following the appropriate recruitment checks.
Risks were minimised and to support people to be safe risks to people were identified and when needed a risk plan was in place. Staffing numbers were sufficient to meet people's needs. This meant people were supported safely. People told us they felt safe living at the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to maintain good health, received timely medication and went to see external health care professionals when required.
Staff were caring towards people and there was a good relationship between people and staff. Staff demonstrated and in-depth understanding of the needs and preferences of the people they cared for.
Support provided to people met their needs. Care records contained clear and detailed personalised information about what was important to people and how to support them. People were involved in activities of their choice.
There were systems in place to assess, monitor and improve the quality and safety of the service. The provider had recognised the need to make the medication audit more robust. Staff described the registered manager and other senior staff as supportive and approachable.
This service was registered with us on 15/12/2017 and this is the first inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.