2 May 2019
During a routine inspection
People’s experience of using this service:
People were supported by staff who had the skills and knowledge to meet their needs safely and effectively and followed best practice. Views of people were valued and used to make improvements to their care and support.
Staff members felt they were valued and respected by the management team, who sought their involvement to improve and develop the service.
People had built positive relationships with the staff that supported them. People were supported by staff who were caring, kind, respected their dignity and privacy, and promoted their independence.
People's care and support needs were being met in line with their personal preferences. People were actively involved in making decisions about their care. The service responded promptly when people’s needs changed.
The service was well managed, by a registered manager who was visible and ‘hands on’. Governance systems to check the quality and safety of the service were robust and used to drive improvement.
Rating at last inspection: This was Homecare4u Kidderminster’s first inspection.
Why we inspected: This was a planned inspection. The service was rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.