Archived: Littlefield Gardens

All the people who used this service were unable to communicate verbally. We saw that guidance was in place to help staff communicate with people and that staff followed this guidance to seek people's views and wishes when planning their support.

Peoples care was generally well planned, but the provider did not always properly establish whether the people consented to the care they received or whether it was in their best interests.

We observed that staff provided care that protected people's dignity and welfare.

Important assessment records on people files did not always accurately reflect the person's circumstances.

We saw that the provider had efficient processes for monitoring the quality of its service and recruiting suitable staff.