Archived: Bliss Home Care

Relatives told us that they were happy with the care their family member received. One relative told us "They give Mum very good care.' Another relative said 'They're very good.'

Relatives also told us that they felt involved in developing the care plan for their family member. They said that the provider kept them informed.

We found evidence that the provider ensured that people understood the care that was to be provided to them before they commenced with the service.

We were told by relatives that they felt their family member was safe in the hands of the carers. We were told by one relative 'I have no concerns.'

We reviewed the staff files and found that good recruitment processes had been followed.

All of the relatives we talked with told us that the provider checked with them that they were happy with the service.

The relative we spoke with told us they 'were extremely pleased' with the care received. The relative added that the care worker 'had made a complete difference to them and their family member' and treated them with 'dignity in a calm and quiet manner'.

The relative told us that they felt their family member was safe in the care workers hands and that there was good communication.

The provider had a system in place to monitor the quality of the service and identify when things needed to be improved or changed. At present this was undertaken during the three-monthly review of the care plan.

The relative we spoke to confirmed that the care her family member received was regularly monitored and reviewed.

We found that appropriate checks had been undertaken prior to the provider commencing the service.