Archived: Southern Family Care

We looked at records which showed that people's care and support needs had been assessed, documented and reviewed. They were personalised and gave staff clear guidance on how to meet people's individual needs and requirements. A relative commented, 'They [staff] are so very caring and meet all of their [family member's] needs.'

We saw that suitable arrangements had been put in place to ensure staff had been appropriately supported to perform their roles. One member of staff told us, '[The manager] is always there if we need something. We all work really well as a team.'

People who used the service had been protected from the risk of abuse. Published guidance about safeguarding vulnerable people had been made available to staff and put into practice.

The provider had put systems in place to regularly assess and monitor the quality of services provided.