ERS Medical North

Updated 27 July 2022

ERS Medical North is operated by ERS Transition Ltd. It is an independent ambulance service providing non-emergency patient transport throughout the north of England from bases at Leeds, Manchester and Crewe. The service had conducted 47,863 patient transports in the 12 months prior to the inspection. They transported both adults and children. They had approximately 119 operational staff. The service had a registered manager who had been in post since August 2020.

The service is registered to provide the following regulated activities:

• Treatment of disease, disorder or injury
• Transport services, triage and medical advice provided remotely

Updated 27 July 2022

Our rating of this service stayed the same. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. The maintenance and use of vehicles and equipment kept people safe. Staff assessed risks to patients and acted on them. The service managed safety incidents well and learned lessons from them. Staff collected safety information and used it to improve the service.
• Staff provided good care and followed relevant national guidance. The service met agreed response times. Managers monitored the effectiveness of the service and made sure staff were competent. Staff worked well together for the benefit of patients.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs. Feedback from patients was consistently positive about the care and service they received.
• The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for transport.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services and all staff were committed to improving services continually.

Updated 27 July 2022

Our rating of this service stayed the same. We rated it as good. See the summary above for details.