The Care Quality Commission
  • Doctor
  • GP practice

The Whalebridge Practice

Overall: Good read more about inspection ratings

NHS Health Centre, 1 Islington Street, Swindon, Wiltshire, SN1 2DQ (01793) 692933

Provided and run by:
The Whalebridge Practice

Important: This service was previously registered at a different address - see old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Whalebridge Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Whalebridge Practice, you can give feedback on this service.

17 March 2020

During an annual regulatory review

We reviewed the information available to us about The Whalebridge Practice on 17 March 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

9 October to 9 October

During a routine inspection

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at The Whalebridge practice on 9 October 2018, as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • There was a proactive approach to understanding the needs of different groups of people and to deliver care in a way that met these needs and promoted equality.

There were areas where the provider should make improvements. The provider should:

  • Continue efforts to increase the programme coverage of women eligible to be screened for cervical cancer.
  • Continue efforts to form a patient participation group.
  • Continue efforts to improve patient satisfaction with services.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice