7 November 2013
During a routine inspection
We looked at the records of four people. We noted they had been fully involved in their assessment and had consented to the care being provided. We found evidence to show that the service had discussed the care and treatment choices available to people. We found written information to show that patients had been involved in a face to face consultation as part of the assessment and treatment decision making process.
During this inspection we were unable to seek the views of people being supported by the service. This was because the company did not operate services out of their own premises.
We found documentary evidence to show that the provider consulted patients about the service they received through their quality monitoring procedures. We saw completed patient surveys with people providing positive feedback about their experience of the service. Comments included:
"I feel I was really involved in decision making about my treatment".
'All the staff were great. Really good service'
'Everything was explained to me, and what I had to expect after the treatment.