We carried out a review of the data available to us about Quality Care (Staffordshire) Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Quality Care (Staffordshire) Limited, you can give feedback on this service.
Quality Care (Staffordshire) Limited is a domiciliary care service. It was providing personal care to 48 older people and younger adults at the time of the inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People were protected from the risk of potential abuse as staff were able to recognise this and knew how to safeguard them. Identified risks to people were assessed and measures were put in place to mitigate them. Sufficient numbers of staff were provided to meet people’s assessed needs. People were supported by skilled staff to take their prescribed medicines. Staff had access to personal protective equipment to promote good hygiene standards. When things went wrong the provider had taken action to avoid a reoccurrence.
The assessment of people’s care and support needs ensured they received a service specific to their needs. People were supported by staff who were skilled and who received one to one supervision sessions. The provider worked with other organisations to ensure people received a seamless service. When required people were supported to access healthcare services to promote their physical and mental health.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were treated with kindness and compassion and staff demonstrated a good understanding of people’s needs. People’s involvement in planning their care and support ensured they received a service the way they liked. People’s right to privacy and dignity was respected by staff.
Equality, diversity and human rights were promoted to ensure both people who use the service and the staff team were treated fairly. People were supported by staff to access their local community when needed. Complaints were listened to and acted on. At the time of our inspection no one was receiving end of life care.
There was a clear management structure in place. The provider’s governance was effective in assessing and monitoring the quality of service provided to people. Systems were in place to enable people and staff to have a say in how the service was run.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was Good (published 3 January 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Quality Care (Staffordshire) Limited provides personal care for people in their own home. At this inspection they were providing care and support for 74 people.
The registered manager who was also the registered provider was present during our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People felt safe with the service provided to them and staff were aware of how to protect them from the risk of potential abuse. People were protected from the risk of harm because staff were aware of their responsibility of identifying possible risks and to avoid them happening. There were enough staff to ensure people’s needs were met and to support them to take their prescribed medicines.
People were cared for by staff who were skilled and who received regular one to one [supervision] sessions. People’s human rights were protected because staff applied the principles of the Mental Capacity Act in their care practices.
People were supported to eat and drink sufficient amounts to ensure their health. People were supported by staff to access relevant healthcare services.
People were cared for by staff who had a good understanding of their care and support needs. People were encouraged to be involved in planning their care which was delivered in a way that promoted their rights to privacy and dignity.
People were involved in their assessment of their care and support needs and were encouraged to share any concerns they had with staff. Complaints were listened to and acted on.
People were aware of who was running the agency and their views about the service provided were explored by the provider. The provider’s governance was effective in driving improvements and quality.
Another person said, "They are lovely" and their relative told us, "The staff go above and beyond the call of duty, we couldn't manage without them".
People were protected against the risk of harm because the provider had an effective recruitment system in place to ensure that staff could work with vulnerable people.
People told us they received their planned care in a professional manner. This was because staff received reviews of their practice to ensure they met people's individual needs.
We saw that there were systems in place to assess the quality of the service and improvements were made in response to problems that had been identified.