Archived: Shenstone Hall

Shenstone Hall is a residential care home providing care for up to 25 older people some of whom are living with dementia. At the time of the inspection there were 20 people living at the service.

We found the following examples of good practice.

People’s experience of using this service and what we found

People were supported by trained staff and in line with government COVID-19 guidance. People were supported to keep in touch with those important to them by staff in a variety of ways including video calls, emails and visits to the home. People were supported to have regular visitors within a purpose built visitors pod which was subject to enhanced cleaning.

Staff supported people to maintain their wellbeing where they were unable to have entertainment into the home by hosting the entertainment themselves. Staff were supported to remain well through the pandemic by regular calls and the registered managers having an open door policy. The registered managers involved people and those important to them in changes within the home. For example, people and those important to them were asked for feedback and direct changes were made to the home’s policies as a result of their views.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service: People and their relatives told us they were happy with the care provided. All staff demonstrated a commitment to providing person-centred care. People had developed positive relationships with staff who had a good understanding of their individual needs.

People were supported to maintain contact with their family and were encouraged to be involved with the running of the service. Care and support was tailored to each person's needs and preferences.

Systems were in place to support and monitor people’s safety. People were protected from possible harm. Staff had a good understanding of how to safeguard people and were confident to raise any concerns they identified.

People were stimulated by meaningful activities and care and support was personalised to each individual.

There were two registered managers at the service and people knew who they were. Both registered managers demonstrated a commitment to providing person centred care for people. Staff felt the management team were supportive and approachable. Staff were happy in their role which had a positive effect on people's wellbeing.

Rating at last inspection: This was the first inspection of this service.

Why we inspected: This was a planned inspection based our inspection schedule for new services.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the Care Quality Commission (CQC ) website at www.cqc.org.uk