12 April 2013
During a routine inspection
One person we spoke with said that staff were really supportive. They said, 'They are very nice to talk to, they are patient and friendly'. Another person told us, 'They were incredibly re-assuring from the first phone call'.
Staff, who were all registered health professionals, received specialist training to deliver the support and treatment offered by the service. Staff had regular one to one sessions with their manager, to talk about their work and personal development, and ongoing training with the educator.
The manager undertook regular client surveys to check that people were happy with all aspects of the service. One person we spoke with told us they knew about the results of the surveys because they were included in the four monthly newsletter.
The manager made regular checks on the quality of the service by talking with people who used the service, by checking records and through training days with staff.