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Inspection Summary


Overall summary & rating

Good

Updated 15 August 2017

Soham Lodge is registered to provide accommodation, nursing and personal care for up to 34 people. At the time of our inspection there were 23 people living in the service.

This unannounced inspection took place on 1 August 2017. At the last comprehensive inspection on 27 July 2016 the service was rated as ‘requires improvement’. We undertook a focussed inspection on 16 November 2016 and found that improvements had been made. At this inspection we found overall the service remained ‘good’.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were clear about the procedure to follow to protect people from being harmed. Risks to people who lived at the service were identified, and plans were put into place by staff to minimise these risks and enable people to live as independent and safe a life as possible.

Staff treated people with kindness. Staff showed they genuinely cared about the people they were looking after. They respected people's privacy and dignity and encouraged people to be as independent as they could be. Visitors were welcomed and also had warm, friendly relationships with the staff.

Staff were only employed after the provider had obtained satisfactory pre-employment checks. Staff understood their roles and responsibilities and were supported by the registered manager to maintain and develop their skills and knowledge by way of supervision and observation. Staff were trained to provide safe and effective care which met people’s individual needs and they knew people’s care requirements well.

People had health, care, and support plans in place which took account of their needs. These recorded people’s individual choices, their likes and dislikes and any assistance they required. Medicines were well managed and people received their medicines as prescribed.

Staff supported people to make everyday decisions in the least restrictive way possible. The policies and systems in the service supported this practice.

People and their visitors were able to raise any suggestions or concerns they might have with the registered manager. They said that they felt listened to as communication with the registered manager and staff team was good.

Arrangements were in place to ensure the quality of the service provided for people was regularly monitored. We found that people who lived at the service and their visitors were encouraged to share their views and give feedback about the quality of the care and support provided.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 15 August 2017

The service remains Good

Effective

Good

Updated 15 August 2017

The service remains Good

Caring

Good

Updated 15 August 2017

The service remains Good

Responsive

Good

Updated 15 August 2017

The service remains Good

Well-led

Good

Updated 15 August 2017

The service remains Good