30 May 2022
During an inspection looking at part of the service
About the service
De Bruce Court is a residential care home providing personal and nursing care to 18 people at the time of the inspection. Care is provided to younger adults and older people, some of whom have a dementia, physical disabilities, learning disabilities or mental health needs. The service can support up to 46 people.
People’s experience of using this service and what we found
Right Support
The provider did not always support people to have the maximum possible choice, control and independence. Staff did not always act in accordance with the requirements of the Mental Capacity Act 2005 and associated code of practice. Staff did not always adhere to safe practices when wearing personal protective equipment (PPE).
Staff did not always support people to achieve their aspirations and goals. When goal care plans were in place, relatives told us these were not always followed, and records confirmed this.
Healthcare professionals worked in partnership with the provider when people moved to the home, professionals told us this was managed successfully.
Right Care
People were not receiving person-centred and safe care. The ability to provide person-centred care was compromised due to low staffing levels. People could not always take part in activities and interests that were tailored to them. Some people told us they were bored and had nothing to do or could not go out as no staff were available to support them in the community.
Healthcare professionals gave mixed comments regarding staff interventions with people. One healthcare professional complimented staff on following guidance. Whilst others described the lack of support offered.
Right Culture
People's quality of support was not always enhanced by the provider’s quality assurance systems. People did not always lead inclusive and empowered lives. People were not encouraged to be involved in the organisation of the home, including menu planning and recruitment. Staff did not always focus on people’s strengths or promote what they could do. People were not always supported in line with their cultural and religious needs.
For more details, please see the full report which is on the Care Quality Commission website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 July 2021).
Why we inspected
The inspection was prompted by concerns regarding how the service was applying the principles of right support, right care, right culture. We assessed the application of these principles during this inspection.
Initially the inspection was a targeted inspection focusing on Safe and Well-led. However, after some concerns were identified, we widened the scope of the inspection to include all five key questions.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Enforcement and Recommendations
We are mindful of the impact of the COVID-19 pandemic on our regulatory function. This meant we took account of the exceptional circumstances arising as a result of the COVID-19 pandemic when considering what enforcement action was necessary and proportionate to keep people safe as a result of this inspection. We will continue to monitor the service and will take further action if needed.
We have identified breaches in relation to safe care and treatment, staffing, consent, dignity and respect and good governance at this inspection.
Full information about CQC's regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect
sooner.