The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Hertfordshire Crossroads - South

Pinnacle Place, 1 Elstree Way, Borehamwood, Hertfordshire, WD6 1RN (020) 8905 1158

Provided and run by:
Hertfordshire Crossroads - South

Important: This service was previously registered at a different address - see old profile
Important: This service is now registered at a different address - see new profile

All Inspections

29 January and 3 February 2014

During a routine inspection

We inspected the offices for Hertfordshire Crossroads on 29 January 2014 and also spoke with people who used the service and care staff at a later date. People we spoke with told us that they always had the same care staff attending to them and that the staff were 'very good' and always on time or would inform them if they were running late. People told us that they were given opportunities to provide feedback and the care staff would always discuss care needs with the person or their next of kin.

Care staff we spoke with told us that the provider was 'absolutely perfect' and 'very supportive' to staff. They said that they were provided with regular assessments and supervisions and that any concerns or issues that they had were always listened to and acting on by the provider.

Staff felt supported by the provider and this was evidenced by the on-going supervision, appraisals and training that was provided. The provider also had a detailed complaints procedure in place and regularly carried out quality assurance checks on the service that was being provided and had completed consent forms for people who used the service.

30 October 2012

During a routine inspection

People told us that they were satisfied with the service they received and were enthusiastic regarding the level of care and support they had received. A consistent comment was that the visiting staff asked if there way anything else they could do. People told us that the staff were 'understanding', 'friendly', 'pleasant' and 'kind'. They confirmed that staff treated them with dignity, respected their homes and maintained their security. We were told that the staff were reliable and kept people informed if there were changes to the planned arrangements. People told us that the office staff were helpful and visited them to check on the service being provided. They said that arrangements could be flexible to suit their needs, for example if they needed to attend appointments. Individuals confirmed that the invoices they received were clear and reflected the level of service they had been provided with.

We found that the service assessed people's needs and carried out risk assessments before providing a service to ensure they could meet people's needs safely.

We identified that the provider had robust recruitment and training procedures in place to ensure suitable staff had been employed and received the training and supervision they needed to work safely.

We noted that the provider had effective quality monitoring systems in place that included seeking the views of people who used the service.