We spoke with two members of staff including the manager. We saw that staff were offered regular training and support by the provider. We checked policies and audits in the home and saw that the quality of care delivered was checked and improvements were made as necessary. We saw that people using the service had access to the provider's complaints policy and all incidents and accidents were logged to ensure learning.
People appeared to be supported appropriately within the home. They told us that they were provided with the care that they needed, were given choices, and had formed good and supportive relationships with staff members. People were supported to engage in activities of their preferences.
People lived in an environment that was well maintained and furnished and decorated in accordance with their preferences.
Staff received appropriate supervision and there was a training plan in place for the staff team. There was monitoring in place to ensure the quality of records, care and support provided for people living at the home.