Archived: Profectus Healthcare Ltd

Updated 3 December 2016

We undertook an announced focused inspection of Profectus Healthcare on 15 October 2016. This inspection was carried out in response to information of concern that had been received in relation to the provider and staffing arrangements of Profectus Healthcare.

The inspection was undertaken by two inspectors. During this inspection we met with the registered manager who was also the provider of the service. We looked at the recruitment records relating to all of the care staff that were currently being deployed by Profectus Healthcare Ltd.

We reviewed information we held about the provider including, for example, statutory notifications that they had sent us. A statutory notification is information about important events which the provider is required to send us by law. We contacted the health and social care commissioners that help place and monitor the care of people being supported by the provider that have information about the quality of the service.

Updated 3 December 2016

This inspection took place on the 7th, 8th and 15th April 2016. The service is registered to provide personal care to people living in their own homes when they are unable to manage their own care. At the time of the inspection there were 7 people using the service.

There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by staff who were respectful and caring. Staff had received safeguarding training and understood their responsibility to report any unsafe or abusive practices. The provider had systems in place to report safeguarding concerns to the appropriate authorities.

Recruitment procedures were safe with appropriate checks undertaken before new members of staff commenced their employment. Staff received regular training and were knowledgeable about their roles and responsibilities. They had the skills and knowledge required to support people with their care needs. Staff competencies were assessed before they were able to work independently.

Specific and general risks to people's safety had been assessed and were detailed clearly within their care plans. Staff used these to assist people to remain as independent as possible.

Safe systems and processes were in place to ensure that medicines were handled, administered and disposed of safely.

Staff and the registered manager promptly engaged with other healthcare professionals to ensure that peoples identified healthcare needs were met. The provider was quick to make changes to the service provision in response to changes in people’s health.

Staff received regular on task supervision and benefited from a period of induction before they were asked to work independently. Staff understood their responsibility to seek peoples consent before providing care.

People had care plans that were personalised to their individual needs and wishes. Records contained detailed information to assist care workers to provide care and support in an individualised manner that respected each person’s individual requirements and promoted treating people with dignity. People using the service and their relatives told us that they were encouraged to be actively involved in planning their care, regularly reviewing their care and where asked for feedback about the care they had received.

Staff spoke to people politely and treated them with dignity and respect. People were positive about the care and support being provided to them.

People knew who to contact and how to contact the service if they had a concern or complaint.

The registered manager consistently monitored and reviewed the quality of care people received.

The service encouraged feedback from people and their representatives. This was used to identify, plan and make improvements to the service.