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CAMHS, Children and Family Health Services Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 7 February 2018

We rated CAMHS, Children and Family Health Services as good because:

  • There was always sufficient, suitably qualified, staff working on each shift.
  • Staff had received a comprehensive induction and appropriate training to carry out their jobs safely. All staff were receiving regular supervision and had completed an annual appraisal.
  • There were clear referral pathways based on clinical needs and service specifications and guidance on how to apply these.
  • Staff assessed risk for each referral and were confident in recognising and reporting safeguarding concerns.
  • The service carried out regular audits and the findings were used to make service improvements.
  • There were good relationships with stakeholders and feedback from key partners was positive about the effectiveness of the service and the attitude of the staff.
  • Staff said that they enjoyed working at One Stop and were well supported by colleagues and senior staff.
  • Staff communicated consistently and clearly when speaking with patients, parents and carers. Their attitude was professional and caring.
  • The service was easy to access via one telephone number for both referral services, and also by using the standard referral form on the online portal.
  • There were good governance structures in place. Managers knew their key performance targets and had good operational information about how the service was performing.
  • The service had not received any serious complaints and there had not been any serious incidents.
  • The service captured and presented data very effectively and this was shared with key partners to inform service improvements to better meet the needs of the local population.
Inspection areas

Safe

Good

Updated 7 February 2018

Effective

Good

Updated 7 February 2018

Caring

Good

Updated 7 February 2018

Responsive

Good

Updated 7 February 2018

Well-led

Good

Updated 7 February 2018

Checks on specific services

Specialist community mental health services for children and young people

Good

Updated 7 February 2018