8 May 2013
During a routine inspection
We spoke with two people who used the service and two relatives of people who used the service. They told us that they were happy with the care and support they received. One person said, 'I always have the same carers. This helps me to get to know them.' People said that they were able to discuss anything about the service and anything they were not happy about with the staff. One person said, 'I can talk to my carer about anything.'
People who used the service and their relatives told us that they felt safe and would speak to staff if they had any concerns. People were confident that any problems would be resolved.
Staff felt supported by their managers. They felt that training provided was of a high standard and that it helped them to develop their skills. One relative we spoke with said the staff were always very kind and pleasant.' Another relative said, 'The carers could not be better, they are great.'
The provider had effective systems in place to regularly assess and monitor the quality of service that people receive.