The Care Quality Commission
  • Prison healthcare

Archived: HMP Norwich Also known as Integrated Clinical Services - HMP Norwich

Knox Road, Norwich, Norfolk, NR1 4LU (01603) 708600

Provided and run by:
Integrated Clinical Services Limited

Important: This service was previously managed by a different provider - see old profile
Important: The provider of this service changed. See new profile

All Inspections

21 August 2013

During a themed inspection looking at Offender Healthcare

We observed how staff interacted with people and found that they treated them with respect and protected their dignity and confidentiality. People we spoke with told us that they were happy with the healthcare service they received, with the exception of the time they waited to see a dentist. People were complimentary about staff, although they expressed some minor concerns about the lack of continuity of the GP service. However, the provider was taking steps to address these areas of concern.

The layout of the prison, security issues and the separation of the various healthcare departments constrained the delivery of the healthcare service. The provider had made adjustments and raised these issues with the prison that was responsible for facilities provision. Some healthcare facilities were delivered in clean and modern environments. However, some healthcare rooms were not compliant with infection control requirements. Staff did not always work in a way that protected people from the risks of infection.

The provider had policies and procedures in place to ensure that safe management of medicines. However, medicines were not always managed safely. Nor in a way that ensured that people received their medicines appropriately.

Effective governance arrangements were in place supported by systems that ensured that the quality of the healthcare service was regularly monitored. People were routinely asked about their views of the service and their feedback was acted upon.