Archived: Everycare Rugby & Warwickshire

Everycare Rugby & Warwickshire is a domiciliary care agency which is registered to provide personal care and support to people in their own homes. The service is registered to provide support to younger adults and older adults, people living with dementia, mental health needs and sensory impairments and people with a learning disability and autistic people.

At the time of our inspection the service was supporting 13 people; younger and older adults who were receiving personal care. People purchased individual packages of care to suit their own care and support needs. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

At the time of the performance review and assessment, the service did not provide a regulated activity to anyone with a learning disability or autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a service for this population group.

Right Support:

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had been trained and completed agreed care and support tasks. Staff were recruited in line with the provider’s policy.

Right Care:

Staff knew people well and understood how to provide care in a person-centred way. People received consistency in the staff undertaking their care calls. Staff ensured people’s rights and dignity were promoted and protected. Infection, prevention and control was managed well. People said they felt safe with staff in their homes.

Right Culture:

The registered manager had good oversight of the service. Quality checks took place and improvements were made where needed. The registered manager and two business partners were committed to delivering a good service and frequently sought feedback from people, relatives and staff about how they felt things needed to improve. Staff were valued and said they felt supported by the management team. Staff felt proud to work for the company.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 13 August 2018).

Why we inspected

This performance review and assessment was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from the risks of abuse because staff received training in safeguarding and they understood their responsibility to report any concerns. The provider checked staff were suitable for their role before they started working for the service.

People's care plans explained the risks to their individual health and wellbeing and the actions staff should take to support them safely. Care plans were regularly reviewed and updated when people's needs changed.

Staff were trained in safe medicines administration and in how to minimise the risks of infection.

The provider made sure there were enough staff, with the right skills and experience to support people effectively, and in line with their agreed care plan.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies, procedures and staff training supported this least restrictive practice.

People said they were supported by staff who took an interest in their well-being and cared for them as individuals. Staff understood people's diverse needs and interests and encouraged them to maintain their independence according to their wishes and abilities.

Staff were happy working for the service and felt supported to build relationships with individual people based on trust. Staff respected people's privacy and promoted their dignity. People were confident any complaints or concerns they raised would be dealt with promptly.

The provider’s quality monitoring programme included regular checks of staff’s practice, checks that medicines were administered safely and regular conversations with people, to ensure they were happy with the service.

Further information is in the detailed findings below.