We carried out an announced comprehensive inspection at OHP-Much Wenlock and Cressage Medical Practice on 25 November 2019 as part of our inspection programme.
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We have rated this practice as good overall and good for all population groups.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care. The practice performed higher than average for patient satisfaction relating to having confidence and trust in the healthcare professional they saw or spoke to. The practice also scored above average for patient satisfaction with regards to healthcare professional being good at listening to them, treating them with care and concern and responded positively to the overall experience of their GP practice.
- The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
- The practice was a teaching practice, with strong emphasis on continuous professional development and staff well-being.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care