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Willow Tree Lodge Also known as nest home care

Overall: Good read more about inspection ratings

133 Chignal Road, Chelmsford, Essex, CM1 2JD (01245) 355434

Provided and run by:
Paradise Lodge Care Home Limited

Latest inspection summary

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Background to this inspection

Updated 14 June 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of one inspector.

Service and service type:

Willow Tree Lodge is a care home. People in care homes received accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did when preparing for and carrying out this inspection:

We reviewed information we had received about the service since our last inspection. This included details about incidents the provider must notify us about. We sought feedback from the local authority and professionals who work with the service. We assessed the information we require providers to send us as least once annually to give some key information about the service what the service does well and any improvements they plan to make. We used all this information to plan our inspection.

During the inspection we spoke with the provider, registered manager, deputy manager and two staff. We also spoke with three people who used the service. Because other people were unable to communicate verbally with us we carried out observation of people, spoke with staff, reviewed records and looked at other information which helped us to assess how their care needs were being met. We observed the care and support provided to people and the interaction between staff and people throughout our inspection. We spent time observing care in the communal area and we used the Short Observational Framework for Inspectors (SOFI). SOFI is a way of observing care to help us understand the experiences of people who could not talk to us.

Following the inspection, we obtained feedback from one health professional, where possible their feedback has been included in the report.

Overall inspection

Good

Updated 14 June 2019

About the service:

Willow Tree Lodge is a residential care home, providing personal care and accommodation for six people who may have a learning disability and or complex/physical health needs.

People’s experience of using this service:

People were safe living in the service. Risks had been identified and people were looked after safely.

Staff were kind and caring and supported people to be as independent as possible.

People had access to healthcare professionals when required.

Staff knew how to care for people. Staff used their skills and the resources and equipment provided so they risk of accidental harm or infections was reduced. Staff had developed effective skills to meet he complex needs of the people at the service.

People were supported to have their prescribed medicines safely to remain well.

People were supported to eat and drink. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The registered manager had clear oversight of the service and worked alongside staff. Staff were respectful of the register manager and told us they were approachable and supportive.

Rating at last inspection:

Requires Improvement (date of the last report published was 21st May 2018).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. We found improvements had been made since our last inspection and the service has met the characteristics of Good in all areas.

Follow up:

We will continue to monitor this service in line with our re-inspection schedule for those services rated as Good.