The Care Quality Commission

Archived: Intouch Hampshire

47-57 High Street, West End, Southampton, Hampshire, SO30 3DQ (023) 8065 9876

Provided and run by:
Family Mosaic Housing

All Inspections

27 June 2013

During a routine inspection

We spoke with six out of 26 people using the service. They were satisfied with the care and support they received. One said, 'They take care of me. They do a good job.' Others described the service as 'all right' and 'a good service'. They told us they were listened to and their views were taken into account in the way their care was delivered. They received care that met their needs, and none of them reported having any problems with the service. They found their care workers were polite, respectful and competent. They felt safe and comfortable when care workers were in their home.

We found people were involved in and were assisted to participate in their assessments and the planning of their care. Their privacy and dignity were respected and maintained. The care provided met people's needs and was delivered according to thorough and detailed plans. People were protected from the risk of abuse, and staff were aware of their responsibilities to report suspicions of abuse. The service had effective selection processes and made the required checks before employees started work. There were effective systems to assess and monitor the quality of the service provided.