The Care Quality Commission
  • Doctor
  • GP practice

Park Surgery

Overall: Good read more about inspection ratings

One Life, Linthorpe Road, Middlesbrough, Cleveland, TS1 3QY

Provided and run by:
Park Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Park Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Park Surgery, you can give feedback on this service.

28 April 2021

During an inspection looking at part of the service

We carried out an announced review at Park Surgery on 28 April 2021. Overall, the practice is rated as good (Previous rating September 2019 – Good).

The rating for the key question we reviewed is:

Effective – Good (Previous rating September 2019 – Good)

We also rated the practice as good for the effectiveness of care for people experiencing poor mental health.

Following our previous inspection on 19 September 2019, the practice was rated Good overall and for all key questions but was rated as requires improvement for the population group of people experiencing poor mental health.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Park Surgery on our website at www.cqc.org.uk

Why we carried out this review

This review was a follow-up review of information without undertaking a site visit to follow up on:

  • The effectiveness of the practice for the population group people experiencing poor mental health
  • The improvements made to the quality assurance processes, particularly related to complaints and significant events.
  • All other ratings were carried forward from the September 2019 inspection.

How we carried out the review

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our reviews differently.

We carried out this review remotely as we did not need to visit the site to determine the improvements made by the practice. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

  • Conducting an interview with lead staff using video conferencing.
  • Requesting evidence from the provider.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we reviewed the evidence
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as Good overall and good for all population groups.

We found that:

  • The practice had made improvements to the way they recalled and supported patients experiencing poor mental health to access reviews and health checks. The practice assessed and monitored the physical health of people with mental illness, severe mental illness, and personality disorder by providing access to health checks, interventions for physical activity, obesity, diabetes, heart disease, cancer and access to ‘stop smoking’ services.
  • The practice had improved those areas we said they should at the September 2019 inspection. They had implemented improved quality assurance processes, including more systematic and planned reviews of complaints, significant events and clinical audits.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

18 September 2019

During an inspection looking at part of the service

We carried out an announced comprehensive inspection at Park Surgery on 18 September 2019 as part of our inspection programme.

We decided to undertake an inspection of this service following our annual review of the information available to us. This inspection looked at the following key questions:

  • Effective
  • Well Led

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for the following population groups; Older people, People with long-term conditions, Families, children and young people, Working-age people (including those recently retired and students), and People whose circumstances may make them vulnerable.

We rated this practice as Requires Improvement for the following population group; People experiencing poor mental health (including people with dementia).

We found that:

  • Patients received effective care and treatment that met their needs.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve the way significant events and complaints are recorded that demonstrates a system of assurance.
  • Improve the care and treatment of patients with mental health conditions (including dementia).

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

13 & 14 July 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Park Surgery on 13 & 14 July 2015. Overall the practice is rated as good.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings across all the areas we inspected were as follows;

  • Patients who used the service were kept safe and protected from avoidable harm. The building was well maintained and clean.
  • All the patients we spoke with were positive about the care and treatment they received. Patients told us they treated with dignity and respect and staff were caring, professional and helpful.
  • There was good collaborative working between the practice and other health and social care agencies that ensured patients received the best outcomes. Clinical decisions followed best practice guidelines.
  • The practice met with the local Clinical Commissioning Group (CCG) to discuss service performance and improvement issues.
  • There were good governance and risk management measures in place. The leadership team were visible and staff we spoke with said they found them very approachable.

However there were areas of practice where the provider should make improvements

  • Ensure patients are kept informed if clinics are running late.
  • Ensure the practice has a written strategy which outlines their vision and plans for the future.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice