The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Caremark (Bedford)

Bedford Heights Business Centre, Brickhill Drive, Bedford, Bedfordshire, MK41 7PH (01234) 212344

Provided and run by:
Florence Matilda Care Ltd

All Inspections

10 January 2014

During a routine inspection

During our inspection of Caremark (Bedford), we spoke with people who use the service about their experiences. All of the people we spoke with said they were very satisfied with their care and with the service. They said care workers attended all of their scheduled visits and were very punctual. They told us they received the care and support they were supposed to and had the opportunity to feedback to the service about their experiences. One person said of Caremark (Bedford): "They've been a saviour to be honest." Another person said: "The service is very, very good."

We saw that each person received an assessment of their care needs, including any risks associated with their care provision. In all the cases we looked at, we found that the care provided matched with the care required and was what people had agreed to.

We saw that people's care was provided by a sufficient number of suitably qualified staff. Those staff were completing a program of training and were knowledgeable in such things as protecting people from the risk of abuse. We found the service had appropriate systems in place to safeguard people from the risk of abuse.

We also saw the service had effective systems to regularly assess and monitor the quality of service that people received. These included quality assurance visits, surveys and audits.