Archived: Maslow Care Ltd

We asked the registered manager to provide us with specific documents in order to provide us with the evidence we needed to show that the required improvements had been made.

We saw from those documents that care plans contained risk assessments relating to the person who used the service and these risk assessments gave rise to an action plan which gave guidance to staff in how to minimise and manage the risks identified.

We also saw that when staff had been recruited the service had carried out a thorough recruitment procedure which conformed to the requirements of Schedule 3 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010.

People told us the manager made regular telephone contact with them to ask how things were going. Also the manager visited unannounced to observe and work with the support worker. People told us they had a good working relationship with their support workers and manager.

We saw documented evidence which indicated staff had documented when people refused their medicine and what actions staff took as a result.

The people whom we spoke with told us they had never had to make a complaint. We observed the service had a complaints book in place. We observed their complaints guidelines was displayed on the notice board .

We found that people's risk assessment were carried out but there were no action plans in place to minimise or reduce the identified risks. Requirements relating to workers were not thoroughly followed . This meant people's health and welfare could be at risk.