The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: De Vere Care - Hampshire

Office 9, Hart House, Priestley Road, Basingstoke, Hampshire, RG24 9PU (01256) 355955

Provided and run by:
Mr Ajvinder Sandhu

All Inspections

24 September 2013

During an inspection looking at part of the service

We re-examined the outcome where we had previously identified non-compliance. Appropriate action had been taken to address the identified shortfalls. The provider supplied evidence to demonstrate how people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

19 April 2013

During a routine inspection

We spoke with people who used the service and their relatives. People we spoke with told us that they were involved in planning their care and support and were able to raise concerns or issues. They told us that they had opportunities to discuss their care and support and request changes where needed. One person told us that 'the staff brightened up my day and that I couldn't wish for better carers'.

People we spoke with told us that staff were mostly on time and always stayed for the right amount of time. One person told us that 'the staff are very good and really help me'. Another person told us that 'the staff are always laughing and joking with my relative, which is really nice to hear'. Staff told us that they followed the care plans. We found that care plans had been recently reviewed and updated. However we found that care plans contained little detail about how care and support was to be received by the person.

There was not a manager in post at the time of our inspection. Management responsibilities were being covered by the operations manager and senior carer. The operations manager and staff were aware of their responsibilities regarding protecting people from abuse. People we spoke with said they had confidence in their care and felt safe with the support provided. We saw records which showed some staff had received training in this area.

Staff we spoke with told us that they received regular supervision and felt supported by senior management.