We carried out a review of the data available to us about Independence Support on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Independence Support, you can give feedback on this service.
Independence support is a supported living service, providing personal care to people who live in their own self-contained apartments within a modern purpose-built apartment block.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service was providing personal care to 2 people at the time of the inspection.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
Right Support: People were supported in a kind and respectful way by their staff team. People were involved in their care planning and were supported and encouraged to engage in activities within their local community and follow their interests and hobbies. Independence was promoted and support provided in a way that developed skills. Some areas of the care plans needed to be updated in line with people’s needs however this did not impact the support people received.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: Staff promoted equality and diversity in their support for people. Care was person centred, staff knew the people they supported well and promoted independence were possible. The service had a consistent staff team with appropriately skilled staff to meet people's needs and keep them safe.
Right Culture: Staff were aware of people’s wishes, needs and support and ensured they were central to all support provided. The management team understood people’s needs and had effective oversight of the service. They evaluated the support they provided to not only people who used the service but their families and staff. The service was always looking at ways to improve and introduced a job role for one person using the service which enabled them to be involved in the completion of audits, ensuring that people’s wishes were paramount in the way forward.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The service was registered with CQC on 27 July 2017 but remained dormant until 21 May 2021 due to the pandemic and delays in building work. This is the first inspection of the service.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.