The Care Quality Commission

Archived: Reed Specialist Recruitment Limited - Community Care - Ealing

70 Broadway, Ealing, London, W13 0SY (020) 8326 3703

Provided and run by:
Reed Specialist Recruitment Limited

All Inspections

11 February 2013

During a routine inspection

We spoke with two people who use the service, or their relatives, three professionals involved in people's care and four care workers. People using the service told us that they felt well supported and safe with their care workers.

People's comments included 'I get all the help I need, the care workers are very good' and 'I'm very happy with them, they have a stable team and they work well.'

We found that the care needs of people using the service were assessed and recorded in their care plans. Risk assessments had been completed to make sure that people were cared for safely.

The agency had thorough recruitment policies and procedures to make sure that all required pre-employment checks were carried out. This meant that people using the service were cared for and supported by suitable staff.

The service had procedures for monitoring the quality of services provided to make sure that people using the service received the care and support they needed.