The Care Quality Commission
  • Care Home
  • Care home

Archived: Eleanor Lodge

Overall: Good read more about inspection ratings

25 Camborne Close, Delapre, Northampton, Northamptonshire, NN4 8PH (01604) 366881

Provided and run by:
Olympus Care Services Limited

Important: The provider of this service changed. See new profile

All Inspections

13 November 2017

During a routine inspection

This inspection took place unannounced on 13 November 2017. At out last inspection on 25 October 2015 the service was rated good. At this inspection we found the service remained good.

Eleanor Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service provides respite care and short term accommodation and support for people to become more independent. Up to 18 people can be accommodated at the service. At the time of our inspection 12 people were using the service. Eleanor Lodge is purpose built to provide care suitable for people’s needs. It is located in a residential area of Northampton.

The service has a registered manager. This is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

All the people we spoke with said they felt safe at Eleanor Lodge. Staff supported people to be as independent as they wanted to be and protected them from risks to their safety. Staff were trained in protecting people from abuse and understood their responsibilities to keep people safe.

There were enough staff to keep people safe and to support them with activities. The provider’s recruitment procedures ensured as far as possible that only staff suited to work at the service were employed.

People received their medicines at the right times and arrangements for the management of medicines were safe.

The premises were clean and hygienic. Staff practised effective infection control.

People’s choices were respected and they were not restricted in any way. People spent their time the way they wanted. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The service ensured peoples human rights were protected and respected and people their cultural needs were promoted.

Staff completed a range of training to help ensure they had the skills and knowledge they needed to provide effective care. The registered manager and staff had a working knowledge of the Mental Capacity Act 2005 and understood the importance of people consenting to their care.

People told us they enjoyed their meals. People had a choice of meals and people’s cultural preferences for food were catered for.

Eleanor Lodge was decorated to people’s taste and their personal accommodation was personalised.

People told us the staff were caring and kind. Staff communicated with people in a positive and compassionate manner and in ways that met people’s communication needs. People’s views were sought and acted upon. People were treated with dignity and their privacy was respected.

People consistently experienced care and support that was planned to meet their present and future needs. People experienced positive outcomes as a result of the support they received.

The registered manager and staff shared the same vision which placed people using the service at the centre of decision making. Staff were motivated and were encouraged to contribute to the continuous development and improvement of the service. The service worked closely in partnership with other services to support people to achieve their aspirations.

27/10/2015

During a routine inspection

Eleanor Lodge provides a variety of services for people with a learning disability. The services include respite care, and short term accommodation and support to increase people’s level of independence. Up to a maximum of 20 people can be accommodated at the service.

This unannounced inspection took place on 27 October 2015 and at the time of the inspection there were 13 people using the service.

A registered manager was in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social care Act 2008 and associated regulations about how the service is run.

People felt safe living at Eleanor Lodge and people were protected from avoidable harm because staff were knowledgeable about their safeguarding responsibilities. Risks to individuals had been identified and staff understood how to balance supporting people’s freedom with managing risks to their welfare. We found that staffing arrangements were sufficient to keep people safe and the provider had a rigorous recruitment and selection procedure in place which ensured that they employed staff with the right skills and experience. People’s medicines were handled safely and were administered when people required them.

People were provided with effective care from staff that had the required knowledge and skills to support them. Staff were supported by the management and had regular supervision sessions. Supervisors and the registered manager were readily available for support and advice and staff had an awareness of the Mental Capacity Act (2005) and Deprivation of Liberty Safeguards (DoLS). Staff received appropriate training and people using the service were supported to eat and drink well. People were supported to maintain good health and had access to healthcare services when they needed it.

People were treated with kindness and compassion and people told us that the staff treated them well. People were relaxed and comfortable in the presence of staff and staff listened to what was important to people. Staff recognised when people became distressed or anxious and offered appropriate support. People’s privacy and dignity was maintained and people were encouraged to express their views and make their own choices. Staff were aware of people’s cultural and religious needs and were able to explain how these were respected whilst people used the service.

People had been involved in planning and reviewing their care and received care that was personalised, flexible and met their individual needs. People were supported to maintain relationships that were important to them. Complaints and concerns were listened to, and appropriate action was taken to resolve them.

The registered manager promoted an open and empowering culture that enabled people to make their own choices. Staff felt supported and told us the atmosphere and culture at Eleanor Lodge was good. Staff were involved in making changes to the service and were asked for their own ideas that could make improvements to the service. The service was well managed and quality assurance processes were embedded into practice. We saw that policies and procedures to give guidance to staff were in place and they reflected current practice.

21 May 2013

During a routine inspection

We spoke with three people who used the service they all confirmed they were pleased with the care and support they received. They commented that the staff where very approachable, respected their wishes and treated them with dignity and respect.

The staff were able to tell us in detail, how they met people's care and support needs. We saw that all people using the service had their needs fully assessed and based upon the assessments care plans were formulated with the involvement of the person using the service and other health and social care professionals involved in their care.

We heard the staff speak respectfully to people giving people time to make their own choices and decisions. We saw that they respected people's privacy and worked at a relaxed pace. They told us they were supported by the management, that there were good training opportunities and they were confident that through the support they received they were able to care for people using the service safely and effectively.

We saw that extensive refurbishment had taken place thought Eleanor Lodge, each of the lounge diners were furnished of a modern d'cor, fresh and clean. People told us they were very pleased with the refurbishments.