Archived: Manor Dental Care Ltd

At the time of our inspection the provider did not have a registered manager in post.

Patients told us they were given options for treatment and were involved in decisions about their care. A patient we spoke with said "the dentist said if I wanted it I could have crowns. I said what about implants. They told me they could arrange a free consultation".

Patients received treatment that was planned and communicated effectively. The four patients we spoke with told us they were given treatment plans each time they required treatment. We saw copies of signed treatment plans in patient's records.

The risk of cross infection was minimised because current guidance was followed.

Staff received appropriate professional training. However, staff told us they were not appropriately supported in their day to day work. Staff told us that they had not received any form of performance review or appraisal.

Patient views were sought and reflected upon. There were effective systems in place to manage general health and safety of patients and others.

Records were not always kept up-to-date. The dentists we spoke with told us they had sometimes repeated an x-ray because previous x-rays could not be found. Not all records were kept securely.