29 June 2017
During a routine inspection
Sunrise Home Care Services Ltd provides domiciliary care to people living in their own homes. The agency was providing the regulated activity of personal care to one person at the time of this visit.
The agency had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The person using the service told us that staff treated them with dignity and respect. They were happy with the care and support being provided to them.
Staff said they were supported to carry out their roles effectively and could contact the registered manager if required. They received training relevant to the care and support they provided.
The registered manager and staff understood the principles of the Mental Capacity Act 2005 (MCA). Staff were aware of the need to obtain people’s consent prior to them providing any care and support.
There was a system for dealing with concerns and complaints. The person using the service said they felt able to raise any concerns with the staff or the registered manager.
Systems were in place to assess and monitor the quality of the service. These included obtaining the views of people who used the service and monitoring the quality of service provided through spot checks, questionnaires and face to face contact.