Coplands Nursing Home

Updated 31 January 2025

Date of Assessment: 13 February 2025 and 14 February 2025. Coplands Nursing Home is a ‘care home’ for older people, younger adults and adults of all ages requiring accommodation for nursing or personal care and living with dementia, nursing needs, mental health conditions and physical disabilities. The care home has 5 units: Falcon Unit, Owl Unit, Eagle Unit, Hawk Unit and Kestrel Unit. Falcon and Owl Unit have been merged and support 26 people with mixed residential and nursing needs. Eagle Unit support 15 people with Dementia care needs. Hawk Unit support 21 people who are elderly and frail with mixed nursing and residential needs. Kestrel Unit support 17 people who are elderly and frail with mixed nursing and residential needs. The home is registered to provide regulated activity for up to 79 people. At the time of this assessment there were 79 people residing at the care home. The care home is operated by Maria Mallaband Care Group.

This assessment was prompted by a review of information we received about the service.

The team who conducted the inspection consisted of a lead inspector, 2 team inspectors, a regulatory coordinator, an expert by experience, a pharmacy specialist and a medicine senior specialist. We looked at 13 quality statements associated with the key questions. Is the service Safe, we looked at 8 quality statements. Is the service Effective, we looked at 2 quality statements. We also looked at 1 quality statement under the key questions Caring, Responsive and Well-led.

Managers made sure staff received training and regular supervision and appraisals to maintain good quality care. Leaders were visible, knowledgeable and supportive, helping staff to develop in their roles. People were treated with kindness and compassion. Staff protected the people’s privacy and dignity. People were encouraged to maintain relationships with family and friends. The facilities and equipment met the needs of people. However, there were concerns found in a communal shower room where risks were not fully mitigated. We found concerns in the safe management of medicines, the activities offered could benefit from a more varied approach to engage all age groups (older people/younger adults/adults) in meeting their individual needs and preferences and there were gaps identified in some staff knowledge relating to safeguarding protocols.

The service was rated good overall at their last inspection in January 2022, the rating for this assessment remains good.

You can find more details of our concerns in the findings below.

Updated 31 January 2025

Some people who lived at the service were positive about the quality of their care. Most people said they received good quality care from knowledgeable staff who treated them as individuals. People said, “Cannot fault the place – brilliant,” “they are always attentive, I have not had to ask them to do anything differently” and “I cannot complain, am extremely happy with the care.” However, some people who lived at the service expressed issues with call bell waiting times, “They can be quite slow on call bells at times- you do get a bit angry” and told us 3 call bells were going off concurrently at the same time. Another person told us, “I do use the call bell, someone does always come along, you can wait a bit.”

Relatives told us they and people were included and listened to, and staff consistently interacted positively with them. A relative said, “They keep in touch with me and let me know what is happening and going on and I get invites to parties or special events”. Another relative told us, initially they, “had to fight to get people to do their jobs,” since a complaint was raised with management and action was taken the care, “seems to be very good” and “have noticed a vast improvement in communication.” However, some relatives told us the service did not always investigate incidents thoroughly to keep people safe and said, “I took matters in my own hands,” due to concerns for their loved one’s health and safety.

People told us they were happy with the meal options available at the care home, “I enjoy the food, it is quite good.” People also told us their relatives bring home cooked meals which the service was happy to accommodate. We received mixed feedback with regards to activities offered at the service. A relative told us, “Activities for residents are very good, I watch staff and highly commend them.” Whereas some people who lived at the service told us they prefer not to participate in the activities offered. A person said, “I prefer to stay in my room”. Another person told us, “I’m not really happy here - I watch television and sit in my room.” Some people and relatives told us activities were not always tailored to meet everyone’s needs and preferences.