Archived: Morwenner Care

We found peoples' views and experiences had been taken into account in the way the service was provided and delivered in relation to their care.

People's privacy and dignity was respected and people experienced care, treatment and support that met their needs and protected their rights.

We found that people who used the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse happening.

We saw there were appropriate checks undertaken before staff commenced working for the service.

We found that staff had not received formal supervision.

We were told that a training consultant had been employed and a training programme had been put in place.

Staff were knowledgeable about people's needs and preferences. We found staff were respectful and maintained people's dignity, privacy and independence.

Staff files that we looked at did not show any evidence of induction and mandatory training being completed. All certificates displayed in staff files were out of date and did not show evidence of recent training being completed.

There was not any evidence that risks were being regularly monitored and there was not any evidence that procedures were put in place to minimise risks occurring in the future. The staff we spoke to were unable to demonstrate an understanding about the Mental Capacity Act and lacked knowledge around the Deprivation of Liberty Safeguards. This meant that people who used the service were not protected from abuse and did not experience care that met their needs.

We were unable to see that the provider had effective systems in place to regularly assess and monitor the quality of the service provided. There was not any evidence of changes being implemented or actions being taken following requests from people using the service and there was not any evidence of the provider obtaining regular feedback from people using the service, families or professionals.