Archived: Ferndell

We found that the service was supporting people to achieve their own goals and to take part in activities that they enjoyed. We saw that one person had been supported to gain work experience in the community. This person was aiming to secure employment and to move to their own flat in the future. The service had put a detailed support plan in place to support this person to achieve their goals. Staff demonstrated a good knowledge of people's needs and the risks they faced. Staff were trained to support people's specific medical conditions.

We found that the service was supporting people to achieve their own goals and to take part in activities that they enjoyed. We saw that one person had been supported to gain work experience in the community. This person was aiming to secure employment and to move to their own flat in the future. The service had put a detailed support plan in place to support this person to achieve their goals. We saw that staff communicated well with people using the service. They knew how to empower people to make their own decisions. We noted that people using the service were happy to join in with daily living tasks and were not afraid to share their ideas and feelings with others.

The manager was able to demonstrate how they had assessed the environment in order to ensure that people were kept safe. We saw how people using the service were involved in giving constant feedback about the service and we noted that action was taken to improve any identified issues.