All inspections: Eaton Court - Care Quality Commission

At the last inspection on the 3 October 2013 we were concerned about the management of medicines. During this follow up inspection we found improvements had been made in the way medicines were stored, recorded and given to people. This meant people who used the service received their medicines as prescribed.

We did not speak to people who used the service during this inspection. We spoke with the area manager and a nurse.

People's needs were assessed and care plans were produced to guide staff in how to care for them. People who used the service told us they were happy with the care their received from staff. Comments included, 'I have no complaints. I see the doctor when I need to' and 'I'm looked after very well; I like to be independent.'

People told us they liked the meals and had sufficient quantities to eat and drink. Comments included, "The food is really good here' and 'Meals are all lovely."

People told us they were satisfied with the facilities however we found areas of the home required more regular renewal and refurbishment.

People told us they received their medicines on time. However we found shortfalls with the storage and recording of some medicines.

People spoken with told us their needs were met but they confirmed that members of staff were busy and this affected nurse call response times on occasions. Comments included, 'The staff are excellent; very dedicated and kind', 'There are usually enough staff, on the odd occasions they have been short, but they manage things well', 'Sometimes we have to wait a bit, but it's not usually very long' and 'The staffing levels appear good, mum's needs are well met; they always have time to talk and listen to her'

We saw people were made aware of the complaints system. Those we spoke with said they had no complaints but would feel comfortable raising any concerns with the staff.

People who used the service told us about living in Eaton Court. They said it was very nice and their privacy, dignity and confidentiality were respected. One person told us, 'It's very good. I just love it here. I like my room and it is personalised.' Another person said, 'There are enough activities. They try to get little domino teams up. They do have bingo. You can sit in the courtyard and they always call you in for meals. Only last week one of the carers took me into town. I am settled here and I like it; it is a home from home.' We also spoke with relatives who said that people's dignity was maintained and their wishes respected. One relative told us, 'We are well satisfied. Their preferences and choices are respected.'

People told us about the care they received in Eaton Court. One person told us, 'I like it here. I am well looked after. The care is very good.' Other comments from people included, 'The care is very good; they do everything for me;' 'I'm quite happy and I'm well looked after,' and 'I think it's lovely.' A relative told us, 'They always help with his mobility. He has found the stand hoist useful. The food is very good: hot drinks are always hot. There are tables with beakers and jugs of squash for us to take. We only need to ask and they come: 'we will be there in a second.'

People who used the service spoke with us positively about the staff that worked in Eaton Court. One person told us, 'The staff are fine.' Other comments from people were, 'I think the carers are very good', 'I like all the carers' and 'I can't fault them; they are very nice.' A relative said, 'The staff do their job and I feel confident that the job is being done well.' Another relative told us, 'The core of the staff are very good and the nursing care is excellent.'

We spoke with people who used the service about how they would progress any concerns they had with the provider. People explained that they were listened to and their concerns were acted on. One person told us, 'We have completed questionnaires and they do take action. I would know what to do if I had a complaint. I have not had any complaints.' Another person said, 'If I had a complaint I would see the nurse, but I have no complaint.' A relative told us, 'If we ask for things to be done, they are done straight away. I am aware of residents and relatives meetings. The information is handy to have.'

Archived: Eaton Court

All Inspections

28 January 2014

During an inspection looking at part of the service

3 October 2013

During a routine inspection

27 July 2012

During a routine inspection